Shipping policy
Effective Date
This Shipping Policy applies to all orders placed through www.yikes.in. By placing an order with Yikes, you agree to the terms outlined below.
Order Processing
All orders are processed after successful payment confirmation or Cash on Delivery (COD) verification.
Orders are typically processed within 24–48 business hours, excluding Sundays and public holidays.
During new launches, festive seasons, promotional events, or unforeseen circumstances, processing times may be extended. If a significant delay occurs, we will make reasonable efforts to notify you.
Shipping Coverage
Yikes currently ships across most serviceable PIN codes within India.
Delivery availability depends on our logistics partners and serviceability in your location.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
Any promotional free shipping offers will be subject to the terms announced at the time of the promotion.
Estimated Delivery Time
Estimated delivery timelines after dispatch are:
- Metro Cities: 2–5 business days
- Tier 2 & Tier 3 Cities: 3–7 business days
- Remote Locations: 5–10 business days
These timelines are estimates only and are not guaranteed.
Cash on Delivery (COD)
Cash on Delivery is available for eligible PIN codes.
To confirm a COD order, an Advance Partial Payment of ₹99 is required during checkout.
The ₹99 amount is adjusted against your total order value, and the remaining balance is payable to the delivery partner upon successful delivery.
The ₹99 Advance Partial Payment is non-refundable if:
- The customer refuses delivery.
- The customer is unavailable despite reasonable delivery attempts.
- The order is returned due to an incorrect or incomplete shipping address provided by the customer.
- The order is returned for customer-related reasons.
- The customer cancels the order after dispatch.
If delivery cannot be completed due to an error by Yikes or our logistics partner, the ₹99 Advance Partial Payment will be refunded or adjusted towards a replacement order, where applicable.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation via Email, SMS, or WhatsApp (where applicable) containing your tracking details.
Tracking updates are provided directly by our logistics partners and may take some time to reflect after dispatch.
Delivery Attempts
Our logistics partner will make reasonable delivery attempts before returning the shipment.
If delivery cannot be completed due to customer-related reasons, the order may be returned to our warehouse.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
If an order is returned because of:
- Incorrect address
- Incomplete address
- Incorrect PIN code
- Incorrect contact number
- Customer unavailable for delivery
additional shipping charges may apply for re-dispatch.
Refused Deliveries
If a customer refuses to accept an order without a valid reason, Yikes reserves the right to:
- Treat the order as a customer-returned shipment.
- Retain the ₹99 COD Advance Partial Payment (for COD orders).
- Restrict Cash on Delivery eligibility for future purchases.
- Cancel future orders where misuse is reasonably suspected.
Delayed Deliveries
While we work closely with our logistics partners to ensure timely delivery, delays may occur due to circumstances beyond our reasonable control, including:
- Weather conditions
- Public holidays
- Festivals
- Natural disasters
- Government restrictions
- Transportation disruptions
- Operational delays by logistics partners
Such delays do not entitle customers to compensation, refunds, or order cancellation once the order has been dispatched.
Lost Shipments
If a shipment is confirmed as lost in transit by our logistics partner before successful delivery, Yikes will, at no additional cost to the customer:
- Dispatch a replacement product (subject to stock availability), or
- Issue a full refund where a replacement cannot reasonably be arranged.
Damaged Packages
If your package appears visibly damaged at the time of delivery, we recommend taking clear photographs before opening it.
If the product inside is damaged or incorrect, please contact us within 48 hours of delivery with:
- Your Order ID
- Clear photographs of the product
- Photographs of the packaging
- A brief description of the issue
An unboxing video is recommended as it helps us process claims more efficiently.
Delivery Acceptance
Risk and ownership of the product pass to the customer upon successful delivery at the shipping address provided during checkout.
Customers are advised to inspect their order upon delivery and report any issues promptly.
Multiple Shipments
In certain cases, orders containing multiple products may be shipped separately depending on inventory availability or logistics requirements.
Customers will not incur any additional shipping charges for split shipments initiated by Yikes.
Force Majeure
Yikes shall not be liable for delays or failure to deliver due to events beyond our reasonable control, including but not limited to natural disasters, strikes, internet outages, pandemics, government actions, transportation disruptions, or any other force majeure event.
Contact Us
For shipping-related enquiries, please contact us:
Email: support@yikes.in
Please include your Order ID in all communications to help us assist you promptly.