Privacy policy
Effective Date
This Privacy Policy explains how Yikes ("we," "our," or "us") collects, uses, stores, and protects your personal information when you visit or make a purchase from www.yikes.in.
By using our website, you agree to the collection and use of your information as described in this Privacy Policy.
Information We Collect
When you use our website or place an order, we may collect the following information:
- Full Name
- Email Address
- Mobile Number
- Billing Address
- Shipping Address
- Order Details
- Payment Information (processed securely through our payment partners)
- IP Address
- Browser and Device Information
- Website Usage Data
- Cookies and Similar Technologies
We only collect information that is necessary to provide our products and services.
How We Use Your Information
Your information may be used to:
- Process and fulfill your orders.
- Verify and confirm your identity.
- Deliver products to your address.
- Process payments securely.
- Provide customer support.
- Send order updates and shipping notifications.
- Respond to your enquiries.
- Improve our website and shopping experience.
- Detect and prevent fraud or misuse.
- Comply with applicable legal obligations.
We do not collect personal information beyond what is reasonably necessary.
Payment Information
Payments are processed through trusted third-party payment providers.
Yikes does not store your complete debit card, credit card, UPI PIN, CVV, or banking credentials on its servers.
Payment information is handled directly by our payment partners in accordance with applicable security standards.
Cash on Delivery Orders
For Cash on Delivery (COD) orders, we collect only the information necessary to process, verify, and deliver your order.
A ₹99 Advance Partial Payment may be required before processing eligible COD orders.
Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences.
- Improve website performance.
- Analyse visitor behaviour.
- Personalise your shopping experience.
- Measure advertising performance.
You may disable cookies through your browser settings; however, some website features may not function properly.
Marketing Communications
With your consent, we may send:
- New product launches
- Promotional offers
- Collection updates
- Marketing emails
- SMS or WhatsApp notifications
You may unsubscribe at any time using the unsubscribe link provided in our communications or by contacting us.
Sharing Your Information
We may share your information only with trusted service providers necessary to operate our business, including:
- Payment gateways
- Shipping and logistics partners
- Technology and hosting providers
- Customer support platforms
- Analytics providers
- Marketing service providers
- Government or regulatory authorities where legally required
We do not sell, rent, or trade your personal information to third parties.
Data Security
We implement reasonable technical and organisational security measures to protect your personal information against unauthorised access, disclosure, misuse, alteration, or loss.
While we strive to protect your information, no method of electronic storage or internet transmission is completely secure.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfil your orders.
- Provide customer support.
- Maintain business records.
- Comply with legal, tax, accounting, and regulatory requirements.
- Resolve disputes and enforce our agreements.
When information is no longer required, it is securely deleted or anonymised where reasonably practicable.
Your Rights
Subject to applicable law, you may request to:
- Access your personal information.
- Correct inaccurate information.
- Update your personal details.
- Request deletion of your information where legally permissible.
- Withdraw consent for marketing communications.
Certain information may be retained where required by law or for legitimate business purposes.
Third-Party Services
Our website may contain links to third-party websites or services.
Yikes is not responsible for the privacy practices, content, or security of external websites. We encourage you to review their respective privacy policies before sharing personal information.
Children's Privacy
Our website is not intended for individuals under the age of 18 years.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal obligations.
Any updates will be published on this page along with the revised effective date. Continued use of our website after such updates constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:
Yikes
Email: support@yikes.in
We will make reasonable efforts to respond to your request within a reasonable time.
Consent
By accessing or using www.yikes.in, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, storage, and processing of your personal information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023.